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The managed information technology services industry is constantly evolving. According to a market analysis report by Grand View Research, the global managed services market is expected to register a CAGR (compound annual growth rate) of 11.7% from 2019 to 2025.

This steady growth is fueled by small-to-medium-sized businesses turning to managed service providers as their main source of IT knowledge and expertise.

Companies face numerous business management challenges, including hiring the right talent, reduced budgets, technology investments, and cybersecurity concerns.

There are several ways that the pros and cons of IT outsourcing help organizations gain a competitive advantage. This blog expands on the top IT outsourcing advantages for business owners.


Enhance Security Measures

2019 study published by the Ponemon Institute revealed that 66% of SMBs worldwide reported a cyberattack within the past 12 months, with 76% of survey respondents based in the United States.

As attackers become more sophisticated, business owners must have the proper security measures in place. MSPs that offer cybersecurity services are considered managed security service providers (MSSPs).

MSSPs provide many IT outsourcing benefits, such as managed detection and response and security operations services to simplify processes, meet compliance protocols, and more.


Cost Savings

Customizable packages of tech support services that align with business functions are one way that MSPs provide cost savings. It is also less expensive than managing an in-house IT department.

However, in addition to salaries and benefits, there are also costs associated with employee education and keeping IT resources up-to-date on the latest technologies and methodologies.


Hands-Off IT Management

Employees’ roles may expand to accommodate new IT-related responsibilities, making it difficult to maintain efficiency within their original roles.

For example, if the service desk receives an unusually high volume of tickets, a level 3 resource may need to resolve level 1 tickets to ensure customer needs are being met while avoiding downtime.

As a result, the level 3 employee is less focused on their work, causing them to fall behind and miss deadlines.

If the company had been smart sourcing it’s level 1 support to an MSP, upper-level resources would be freed up to focus on business management initiatives that drive the organization forward.


Bridge the Staffing Gap

As technology becomes more prevalent for business functions, it is important to have the necessary resources in place to manage it. However, this is easier said than done.

Lack of qualified talent for niche roles and financial constraints are just a couple of the IT outsourcing pros and cons plaguing small businesses.

Some MSPs and MSSPs include staffing services. They have a pool of candidates with roles including Security Engineer, SharePoint Developer, and Chief Information Officer.

Technical support resources can be easily sourced and placed based on needs, whether it’s a contract, contract-to-hire, or long term hire.


Access to Advanced Technologies

Outsourcing IT support helps businesses leverage an MSP’s IT toolsets to ensure uptime and increase productivity and profitability while providing a competitive advantage for the company.

This reduces the need for things like ticketing systems, asset tracking devices, reporting mechanisms, and more.

Businesses can reap IT outsourcing benefits by leveraging the MSP’s cloud servers, eliminating expenditures related to running on-premises internal servers.

Maintenance services are also provided by the MSP, allowing for consistent software updates and upgrades as part of the benefits of outsourcing IT services.



Adaptive Information Systems was founded with the mission to help businesses get the most out of their technology investments. Are you in need for great Monterey IT services? Adaptive Information Systems is a Monterey top business IT services provider. We are ready to manage your IT needs so you can focus on running your business.