The Monterey County Housing Authority Development Corporation (HDC), a 501(c)(3) public benefit corporation, provides development consulting services to housing authorities and affordable housing developers. HDC has been the lead developer on mixed-use, mixed-income, and redeveloped housing projects. Their proven success can be attributed to HDC’s ability to keenly identify and address the housing needs of low-income and workforce families in Monterey County and other jurisdictions, as well as the unique expertise of their consultants.
The HDC Challenge:
With a dated and troublesome physical server, 12 firewalls, dozens of PCs scattered across more than twelve locations, and new developments needing wireless infrastructure, HDC needed an expert IT service provider with the ability to manage the entire network, including innovative Cloud technologies, performance optimization, cybersecurity best practices, and end user requests. Frustrated by frequent downtime, lack of response, and technical problems that never resolved, HDC was further concerned that as their business grew and their operational needs got more complicated, their current IT provider would not be up to the task. They decided to switch to a firm that could resolve their IT issues, provide timely and reliable service, and grow with them.
The Solution:
HDC selected Adaptive Information Systems after an intensive interview, capabilities analysis, and reference check. HDC was impressed with Adaptive Information Systems’ monitoring and management tools and access to a highly skilled help desk support team.
Immediately, Adaptive Information Systems conducted an audit, focusing on the IT delivery processes and the health of the IT infrastructure. Once the details of the IT infrastructure were known, our systems engineers started to put together a plan to increase agility, migrate the failing server to the Cloud, and provide additional security measures for all of HDC’s offices.
The engineers at Adaptive Information Systems quickly migrated their server infrastructure to the Cloud, instantly improving the company’s flexibility to operate more smoothly throughout their locations. Adaptive Information Systems’ next mission was to upgrade the community room lab computers provided to low-income families. Old, worn-out, and infected computers were replaced with new, small-form-factor computers that kids could use to complete homework. Adaptive Information Systems continues to support the growth of HDC and implement secure wireless deployments and computer labs for their newly built low-income housing developments.
The Results:
As a result of our partnership, HDC now has a high-performing IT infrastructure and modern systems, providing multiple benefits to staff and low-income families. The newly implemented IT infrastructure has also reduced HDC’s help desk support requests so that they can focus more on their business.
The deployment of our 24/7/365 monitoring tools across all of HDC’s locations means we can proactively solve IT issues before they become costly downtime problems.